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CONTENTS
ABOUT US
DIALOGUE WITH STAKEHOLDERS
ECONOMIC PERFORMANCE
WORKFORCE
CUSTOMERS
SHAREHOLDERS
FINANCIAL INSTITUTIONS
SUPPLIERS
PUBLIC ADMINISTRATION
LOCAL COMMUNITIES
THE ENVIRONMENT AND FUTURE GENERATIONS
APPENDICES
Credits
2
DIALOGUE WITH STAKEHOLDERS
2.1
2.2
2.2.1
2.2.2
2.2.3
2.2.4
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2.1
MAPPING HERA STAKEHOLDERS
2.2
INVOLVEMENT INITIATIVES
2.2.1
INTERNAL CLIMATE SURVEY
2.2.2
CUSTOMER SATISFACTION SURVEY
2.2.3
LISTENING AND DIALOGUE INITIATIVES AS PART OF THE REPORTING PROCESS FOR THIS REPORT
2.2.4
THE RAB AT FERRARA
