Keywords search:
SEARCH
SITEMAP
CONTENTS
ABOUT US
DIALOGUE WITH STAKEHOLDERS
ECONOMIC PERFORMANCE
WORKFORCE
CUSTOMERS
SHAREHOLDERS
FINANCIAL INSTITUTIONS
SUPPLIERS
PUBLIC ADMINISTRATION
LOCAL COMMUNITIES
THE ENVIRONMENT AND FUTURE GENERATIONS
APPENDICES
Credits
5
CUSTOMERS
5.1
5.2
5.3
5.4
5.5
5.6
next
5.1
OBJECTIVES AND PERFORMANCE
5.2
CUSTOMER BASE (COMPOSITION)
5.3
CUSTOMER LOYALTY BUILDING
5.4
TARIFFS AND BILLING
5.5
SERVICE QUALITY
5.6
QUALITY OF DRINKING WATER
5.7
SERVICE SAFETY
5.8
CUSTOMER RELATIONS
