Sustainability Report 2006

• Summary

• Introduction

  • Letter from the Chairman of the Board

  • Letter from the Managing Director

• The Report

  • Reading this Report

  • Drawing up this Report

• About us

  • Hera today

  • History

  • Services managed

  • Mission, Charter of Values and Code of Ethics

  • Managing sustainability

  • The instruments of governance

• Dialogue with stakeholders

  • Mapping Hera stakeholders

  • Engagement initiatives

• Results and Value Added

  • Operating results

  • Allocation of value added

• Workforce

  • Objectives and performance

  • Breakdown

  • Turnover

  • Diversity and equal opportunities

  • Training

  • Pay, salaries and bonuses

  • Health and safety

  • Industrial relations

  • Internal communication

  • Cultural associations

• Customers

  • Objectives and performance

  • Breakdown

  • Tariffs and billing

  • Service quality

  • Quality of drinking water

  • Service security

  • Customer relations

• Shareholders

  • Objectives and performance

  • Breakdown

  • Corporate Governance and safeguards for shareholders

  • Distribution of dividends

  • Stock exchange share performance

  • Relations with investors and financial analysts

• Financial Institutions

• Suppliers

  • Objectives and performance

  • Breakdown

  • Operations within local communities

  • Qualification and assessment of suppliers

  • Terms of business

  • Supplier relations

• Public Administration

  • Objectives and performance

  • Breakdown

  • Innovation and technological development

  • Dialogue with municipalities

  • Relations with authorities

• Local Communities

  • Objectives and performance

  • Breakdown

  • Communication

  • Environmental education

  • Media relations

  • Sponsorship and donations

  • Associations and Hera membership

  • Pending legal proceedings

• The Environment and Future Generations

  • Objectives and performance

  • Environmental impact of the activities managed by Hera

  • Energy production

  • Energy consumption

  • District heating

  • Production and distribution of water

  • Wastewater treatment quality

  • Atmospheric emissions

  • Greenhouse gas emissions

  • Waste collection

  • Separate waste collection

  • Waste disposal

  • Waste produced by Hera

  • Biodiversity

• Appendix

  • Glossary

  • GRI contents table

  • Compliance statement

  • Hera's eco-tips

[ Accessibility ] [ Credits ]
Hera S.p.A. - tel 800.999.500
V.le C. Berti Pichat 2/4 - 40127 Bologna - P.I. 04245520376 - tel 051.287.111 - fax 051.281.40.36